How to cut your no-show rate without charging a fee
Late-cancellation fees are the blunt instrument. Four changes to reminders, waitlists and booking friction usually do more, and cost the relationship less.
Rosa Lindgren · 7 min read
Category
Practice operations
Scheduling, capacity, cancellations and the small decisions that shape a week.
Writing a cancellation policy your clients will accept
The policy is not the problem. Where it appears, when it is explained, and who has discretion over it — that is the problem.
Rosa Lindgren · 5 min read
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